Shipping policy

1. Overview

This Shipping Policy outlines how Dispoozal® processes, ships, and delivers orders within Australia. By placing an order with us, you agree to the terms outlined below.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been received.
Orders are processed on business days only (Monday to Friday, excluding public holidays).
Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotions, product launches, or other busy periods, processing times may be slightly longer than usual.

3. Shipping Locations

We currently ship within Australia only.

4. Shipping Rates

Shipping costs are calculated at checkout based on your order and selected shipping method.

We offer free shipping for orders over $80, and a flat-rate shipping fee of $14.95 on orders below $80 in value.

Express Shipping is also available at checkout for customers who require faster delivery.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

5. Delivery Timeframes

Estimated delivery times vary depending on your location:

Metro areas: 2–6 business days
Regional areas: 3–10 business days

These delivery timeframes are estimates only and may be affected by carrier delays or other factors outside our control.

Estimated delivery timeframes begin once your order has been dispatched, not from the date your order is placed.

6. Pre-Orders (If Applicable)

If you purchase a product on pre-order:

· Your order will be dispatched once the pre-order product becomes available.
· Estimated dispatch timeframes will be displayed on the product page.
· If your order contains both in-stock and pre-order items, we may hold the order and ship everything together once all items are available, or ship items separately at our discretion.

If there are significant delays to your pre-order, we will make reasonable efforts to notify you.

7. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

8. Delivery Issues

Dispoozal® is not responsible for delivery delays caused by:

· Postal or courier service disruptions.
· Incorrect or incomplete shipping information provided by the customer.
· Events outside our reasonable control, including severe weather, industrial action, or carrier delays.

While we cannot guarantee carrier delivery times, we will always do our best to assist you in resolving any delivery issues.

If your order is significantly delayed or appears to be missing, please contact us and we will assist where possible.

9. Incorrect Shipping Address

It is the customer's responsibility to ensure that all shipping information provided at checkout is accurate.

If an incorrect shipping address is provided, additional shipping charges may apply if the order needs to be redirected or resent.

10. Lost or Damaged Items

If your order arrives damaged or does not arrive as expected:

· Please contact us as soon as possible after receiving your order, or after the expected delivery date if your order has not arrived.
· Provide your order number and any relevant details or photographs.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution where possible.